1. SHIPPING & DELIVERY
Is there any shipping charges
Shipping is free on all orders. No additional delivery charges apply.
How much time does it take to dispatch my order ?
All orders are typically dispatched within 72 hours of confirmation. Once shipped, you’ll receive tracking details.
How much time does it take to deliver my order?
Once shipped, your order will reach you within 5–7 days, depending on your location. Track via the link shared on email/WhatsApp.
How can I track my order status?
You’ll receive a tracking link via email, SMS, and WhatsApp. You can also track it from our Track Order page.
Do you deliver pan-India?
Yes, we deliver to almost all pin codes across India through our trusted courier partners.
2. RETURN , REFUNDS & EXCHANGE
Can I cancel my order?
Once an order is placed, cancellations are not possible
Can I return my order if I don’t like it?
For hygiene and quality reasons, Neeya jewelry is not eligible for returns or exchanges once sold.
3. COUPONS & DISCOUNTS
Do you offer discounts?
We occasionally run exclusive offers and festive discounts. Follow @neeyastudio.in on Instagram for updates.
4. PRODUCTS DETAILS & CARE
Are Neeya creations real silver?
Yes — all pieces are made with 92.5 Sterling Silver, hallmarked wherever possible.
Do you provide a Certificate of Authenticity?
Yes, we do provide a certificate of authenticity stating that the products you have bought are 92.5 real silver.
How do I take care of my Neeya jewellery?
To keep your jewellery looking new:
- Avoid contact with water, perfume, or sweat.
- Store in a ziplock pouch when not in use.
- Gently clean with a microfibre cloth.
- Remove jewellery before exercising, swimming, or cleaning.
Products featuring CZ stones use AAA+ Cubic Zircon.
5.PAYMENTS
How do I pay for an order?
We accept secure online payments via Credit/ Debit Cards/ Bank Transfer and UPI (Paytm/ PhonePe /GPay) For Bank Transfer Contact +91-9313872224. Prices include GST.
Can I pay by Cash on Delivery (COD)?
No—we don’t offer COD. All orders are prepaid.
Do you accept payments from abroad for orders to be shipped in India?
Yes, we do. Please message us on WhatsApp +91 9313872224 so we can help you further.
6. HELP & SUPPORT
How do I contact Neeya for help?
For any payment, delivery, or product-related query, contact us via:
shopneeyastudio@gmail.com
WhatsApp Message Only (+91 9319826263)
Business hours: 11:00 AM – 10:30 PM