Welcome to Neeya, a jewellery brand operated by “Neeya Studio”. Throughout this website, the terms 'we', 'us', 'our', and 'Neeya' refer to Neeya Studio and the Neeya brand.
By accessing our website, browsing our products, or placing an order with us, you agree to be bound by these Terms of Service and the policies referenced on this website. Please read these terms carefully before using our website or purchasing our products.
1. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree to use our website and purchase our products only for lawful purposes. You may not use our website or its contents for any unlawful or unauthorized purpose.
2. General Conditions
We reserve the right to refuse or cancel any order at our discretion where there is a legitimate reason to do so, including suspected fraudulent or unauthorized activity.
You may not reproduce, copy, distribute, modify, sell, resell, or exploit any portion of our website, content, product images, designs, branding, or other intellectual property without our prior written permission.
3. Product Information
We make reasonable efforts to ensure that product photographs, descriptions, weights, dimensions, colours, and other information displayed on our website are accurate.
However, minor variations may occur between individual jewellery pieces, particularly due to manufacturing and finishing processes.
The appearance of colours may also vary depending on lighting conditions and the device or screen on which the website is viewed.
Product weights mentioned on the website may be approximate and may vary slightly from the actual weight of an individual piece.
4. Silver Jewellery
Our jewellery is made using the materials specified on the respective product page.
Where stated, our silver jewellery is made using “925 Sterling Silver” and may be finished with rhodium or other coatings as specified for the individual product.
Jewellery is subject to normal wear and may experience changes in appearance over time depending on usage, exposure, storage, and care.
Customers are advised to follow the jewellery care instructions provided on our website.
5. Pricing
All product prices displayed on our website are subject to change without prior notice.
We reserve the right to modify product prices, discontinue products, or make changes to our product range at any time.
The applicable price for an order will be the price displayed on the website at the time the order is placed.
6. Orders and Payments
An order placed through our website is subject to acceptance and availability.
You agree to provide accurate and complete information while placing an order, including your name, contact information, billing details, and shipping address.
We reserve the right to cancel or refuse an order where necessary.
Payments are processed through third-party payment service providers available on our website. Neeya does not directly store your complete payment credentials.
7. No Return, Refund or Exchange Policy
“All purchases made through Neeya are final.”
We do “not accept returns, provide refunds, or offer exchanges” on jewellery purchased through our website.
Customers are therefore requested to carefully review the product description, material, weight, dimensions, size, and other product information before placing an order.
By placing an order, you acknowledge and agree to our “No Return, No Refund and No Exchange Policy”, subject to any rights or remedies that may apply under applicable law.
8. Order Cancellation
Once an order has been placed and payment has been successfully processed, it may not be cancelled.
Please carefully review your order and shipping information before completing your purchase.
9. Jewellery Care
Proper care is important for maintaining the appearance and condition of your jewellery.
Customers should avoid exposing jewellery unnecessarily to perfumes, cosmetics, chemicals, excessive moisture, and other substances that may affect its appearance or finish.
Jewellery should be stored appropriately when not being worn and cleaned according to the care instructions provided by Neeya.
Neeya is not responsible for changes, damage, scratches, discolouration, tarnishing, or deterioration resulting from improper care, accidents, misuse, or normal wear and tear.
10. Website Accuracy
We make reasonable efforts to keep the information on our website accurate and up to date.
However, there may occasionally be typographical errors, inaccuracies, omissions, or outdated information relating to products, pricing, availability, or other website content.
We reserve the right to correct such errors or omissions and update information at any time without prior notice.
11. Intellectual Property
All content appearing on this website, including but not limited to:
* Neeya's name and logo
* Product photographs
* Product descriptions
* Designs
* Graphics
* Videos
* Text
* Website layout
* Branding and visual elements
is owned by or licensed to Neeya Studio and/or Neeya and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or commercially used without prior written permission.
12. Third-Party Services and Links
Our website may use third-party services, applications, payment providers, shipping partners, or other external services.
We are not responsible for the content, availability, policies, or practices of third-party websites or services that may be accessed through our website.
Your use of third-party services may also be subject to the terms and policies of those third parties.
